The agreement, in language you can hold us to.
These terms apply when we work for you as a private individual rather than for a business. They are written to be read, not to be survived, and where consumer law gives you a right these terms cannot take it away.
Last updated 26 September 2026
1. Who these terms are between
NodeOps Security OÜ, registry code and address on the legal notice, and you, as a consumer - that is, acting outside any trade or profession. If you are buying for a business, the business terms apply instead, not these.
2. How a job is agreed
Nothing on this website is an offer you can accept by clicking. The sequence is always the same: you describe the problem, we have a conversation at no charge, and if we can help we send you a written quote. That quote says what we will do, what it costs including any tax, roughly how long it will take and what we need from you. The contract exists when you accept that quote in writing - an email saying yes is enough.
3. Information before you commit
Everything the law requires us to tell you before a distance contract is either in this page or in the written quote: who we are and how to reach us (legal notice), what the service is and what it costs in total, how and when you pay, how long it takes, your right to cancel and how to use it (section 5), the guarantee of conformity (section 7), and how to complain (section 8). The quote is yours to keep, and we will send it again on request.
4. Price and payment
The price in the quote is the price. It includes any applicable tax and there are no call-out fees, no subscription and no charge for the first conversation. If we find something during the work that changes the picture, we stop and tell you before doing anything that costs more - a quote is never revised after the fact.
We invoice after the work is done unless we agreed otherwise in writing, payable within 14 days.
5. Your right to cancel, and the one thing that ends it
You may cancel this contract within 14 days, without giving any reason. The period runs from the day the contract was concluded - the day you accepted the quote.
To cancel, tell us in a clear statement: an email to info@nodeops-sec.com saying you are cancelling is enough. You can use the model cancellation form if you prefer, but you do not have to. Sending it before the 14 days are up is what counts, not when it reaches us.
If you cancel, we refund everything you have paid, within 14 days of being told, by the same means you paid unless you ask for another.
Starting work inside the 14 days. Often you want the problem fixed now, not in a fortnight. We can start inside the cancellation period, but only if you ask us to expressly - which is why the quote acceptance has a line about it, and why we will not start without it. Two things then follow, and they are the law rather than our preference: if you cancel after we have started, you pay a proportionate amount for what was actually done up to that point; and once the service has been fully performed at your express request, the right to cancel is gone. We will tell you in writing when that point has been reached.
6. What we will and will not take on
We will not access any account, device or network without the permission of the person entitled to give it, and we will not help one member of a household monitor another. This is not negotiable and no reason changes it. If we discover mid-job that this is what is being asked, we stop, say why, and invoice only for what was done.
We do not sell hardware, software or subscriptions and we take no commission from anyone. Where a product is genuinely the answer, we name it and you buy it yourself.
7. If the work is not right
You have the legal guarantee of conformity: the service has to be what was agreed and done with reasonable care. If it is not, tell us and we will put it right at no charge. Where that is impossible or disproportionate, you are entitled to a reduction or to cancel, under Estonian law and the EU consumer rules behind it. Nothing in these terms limits that.
What we cannot promise is that nothing will ever go wrong again. Security is not a state you reach; it is maintenance. We will always tell you what we have not fixed and why.
8. Complaints and dispute resolution
Write to info@nodeops-sec.com and say what went wrong. We reply in writing within 14 days, usually much sooner. Do this first: the out-of-court routes below all require that you have complained to us and given us a chance to answer.
If you live in Estonia. The Consumer Disputes Committee (tarbijavaidluste komisjon) at the Consumer Protection and Technical Regulatory Authority hears disputes between a consumer resident in Estonia and a trader registered in Estonia, which is what we are. It costs nothing, and a decision usually takes about 90 days: ttja.ee.
If you live anywhere else in the European Union - which, on a site published in Portuguese, is most people reading this - that committee cannot help you: its competence requires the consumer to be resident in Estonia. The route for you is the European Consumer Centres Network, which exists for exactly this situation, a consumer in one member state and a trader in another. It is free, it is run by the European Commission with the member states, and there is a centre in your own country working in your own language: eccnet.eu. For consumers in Portugal that is the Centro Europeu do Consumidor.
There is no longer an EU online dispute resolution platform to point you at: the Commission’s ODR platform stopped operating in July 2025. Any website still linking to it is linking to nothing.
You may also bring a claim in the courts of the country you live in - a consumer never loses that right by contract - and for smaller amounts the European Small Claims Procedure is usually the cheaper way to do it.
9. Liability
We are liable for damage we cause by failing to take reasonable care. We are not liable for loss of data that had no backup before we were involved, for what a third party does to you, or for consequences of advice you chose not to follow - and we will always put the advice in writing so that is a matter of record rather than memory.
Nothing here limits liability for death or personal injury, for intent or gross negligence, or anything else the law does not allow to be limited.
10. Language and law
These terms exist in English and Portuguese, and you may correspond with us in either. Estonian law applies, but as a consumer you keep the protection of the mandatory rules of the country you live in, and nothing in this section changes that.
11. Contact
Questions about these terms: info@nodeops-sec.com.