This company exists to be useful to people who are being taken advantage of. A business whose IT supplier holds the domains, the passwords and the documentation and will not hand them over. A household running a network nobody independent has ever looked at. Both are the same failure: you depend on something you do not control and cannot inspect, and the only person who can explain it is the person you are worried about.
The pattern rarely varies. The domain is registered in the supplier’s name. The passwords are “in our system”. There is no documentation, no backup anyone has watched being restored, and the price of leaving is higher than a year of staying. None of that is a technical problem. It is leverage, and leverage is answered with an inventory, a paper trail and the providers’ own procedures.
What we look at
Who owns each domain according to the registry, rather than according to the invoice, and at which registrar
Where DNS is hosted and who is able to change it today
Every account the business depends on: hosting, email, certificates, licences, backups, source code
Which of them are held by the company, which by a person who has left, and which by the supplier
What the contract says about ownership, notice, handover and what happens to your data at the end
Whether the backups exist, where they are, and whether a restore has ever been watched to completion
What is being delivered, measured against what is being invoiced
What you get
An asset and access register: every system, who owns it on paper and who controls it in practice
A plain-language reading of your exit terms, and what you are entitled to ask for today
The written requests to send, in the order to send them
The recovery routes each provider already offers when a supplier stops cooperating - registrar disputes, account recovery on proof of ownership, the escalation path each one publishes
A handover checklist that is complete when it is verified, not when it is promised
New credentials and a documented estate afterwards, so the same hold cannot be taken a second time
The opposite verdict where it is the true one: some suppliers are doing their job, and you deserve to be told so
Nobody is well placed to judge a quote written by the only person who understands it. We read the proposal, the invoices and the estate behind them, and say what is necessary, what is optional and what is being charged for twice.
What we look at
The proposal or renewal in front of you, against what the work actually costs
What each line item does, and whether the thing it protects exists
Licences: how many are paid for, how many are in use, and who owns the tenant
“Managed” services: what is genuinely monitored and what is only invoiced
The backup claim, tested by restoring something and watching it come back
Hardware and capacity proposals, against your measured utilisation
What you get
A written opinion you can put in front of the supplier or a board, in language both can read
Line by line: necessary, negotiable, or not defensible
The questions to ask, phrased so a non-technical person can ask them and recognise a real answer
Where the same money would be better spent, if anywhere
No onward sale: we do not bid for the contract we have just reviewed
The same problem arrives from the other direction when work happens at home: a router nobody has logged into, a Wi-Fi key still printed on a sticker, a work laptop on the same flat network as everything else in the house. We assess the homes your staff work from, with their agreement, and the employer pays - which is deliberate, because it keeps the household from being sold anything.
What we will not do. We do not access anything without written authorisation from the person entitled to give it - not a mailbox, not an account, not a device, and not “just to get your own data back”. Unauthorised access does not stop being a criminal offence because the cause is a good one, and a recovery built on it collapses the moment anyone examines it. We are not lawyers and we do not give legal advice; where a dispute needs one, we say so and write the technical account they will need. And we take no work aimed at a person: no locating somebody, no reading another person’s messages, no access to a device on behalf of a partner, a parent or an employer without the user knowing.
Terms
What it costs, and what counts as a good outcome.
The first conversation costs nothing and is not a sales call. Describe the situation and we will tell you whether we can help and whether you need us at all. Anything after that is a fixed price agreed in writing before it starts.
If the review ends with your supplier is doing this properly, you get that in writing and you pay for the review only. It is a legitimate result and one we are glad to reach - we do not want the contract we are reviewing, and we will not manufacture a problem to win it.
Say it in your own words.
You do not need the right terminology to describe what is happening. Tell us what you are being charged, what you have asked for and what you were told, and we will work out the technical part.
